Privacy Policy

Desert Sands Medical Clinics ("Desert Sands," "we," "us," or "our") operates the website desertsandsketamine.com. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. We take the privacy of every person who visits our site seriously — especially given the sensitive nature of the care we provide.

This Policy vs. Our Notice of Privacy Practices

This Privacy Policy covers your use of our website. It is separate from our Notice of Privacy Practices (NPP), which describes how we handle protected health information for our patients under HIPAA once you become a patient of the practice. A copy of our Notice of Privacy Practices is available at our office upon request.

Information We Collect

Information You Provide to Us

When you fill out a consultation request or contact form on this website, we may collect your name, phone number, email address, how you heard about us, and any information you choose to share about the condition or concern you'd like to discuss.

Information submitted through our forms is transmitted to our secure customer-relationship and communications system so our clinical team can respond to your inquiry. It is handled according to the privacy practices described in this policy.

Information Collected Automatically

Like most websites, we and our service providers use cookies and similar technologies to understand how visitors use the site. This may include your IP address, browser type, device type, pages visited, approximate location, and how you arrived at our site (for example, from a search engine or advertisement). We use tools such as Google Tag Manager and analytics and advertising services to measure site performance and the effectiveness of our marketing.

How We Use Your Information

• To respond to your consultation requests and questions
• To schedule appointments and communicate with you about your inquiry
• To operate, maintain, and improve our website
• To measure the performance of our website and marketing
• To comply with legal obligations

How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us operate our website, communications, scheduling, and patient-relationship systems, and that are permitted to use your information only to provide services to us
• Legal authorities when required by law, court order, or to protect the rights, safety, or property of our patients, staff, or others
• A successor entity in the event of a merger, acquisition, or sale of the practice, subject to this policy

Email and Text Communications

If you contact us by email or text message, please be aware that electronic communications sent through your own email or messaging provider may have privacy limitations outside of our control. We recommend that you avoid including detailed medical information in email or text messages, and instead share that information with us by phone or in person.

If you provide your phone number, you may receive calls or text messages from our team in response to your inquiry. You can opt out of text messages at any time by replying STOP.

Cookies and Your Choices

You can control cookies through your browser settings, including blocking or deleting them. You can also opt out of Google Analytics using Google's browser add-on, and adjust your ad preferences with Google and Meta through their respective ad-settings pages. Disabling cookies may affect some features of the site.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information submitted through this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain website inquiry information for as long as needed to respond to you, provide our services, and meet our legal and professional obligations, after which it is deleted or de-identified.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 18 through this website. If you believe a minor has submitted information to us, please contact us and we will delete it.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you from this website. To make a request, contact us using the information below. If you are a patient, requests relating to your medical records are governed by our Notice of Privacy Practices and applicable law.

Links to Other Websites

Our site contains links to third-party websites, including research publications and our sister clinic. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website after changes are posted means you accept the updated policy.